Frequently asked questions

Got questions? We’ve got answers.

  • Getting started with online therapy is very easy…

    1. Schedule a free consultation and our admin team will match you with one of our expert therapists that fits your needs.

    2. You will receive an email with a HIPAA secure link to join your scheduled session.

    3. Begin online therapy with your therapist!

  • At CCC we offer multiple session times to support you and your partner in meeting your goals.

    • Couples Therapy (50 Minutes)

    • Couples Therapy (90 Minutes)

    • Couples Therapy (120 Minutes)

    • Individual Therapy (50 Minutes)

  • You will be warmly greeted by your therapist. At this time, you and your therapist will discuss your goals for therapy and how he/she can help you in meeting them.

    Come as you are. This is your time from the convenience of your space.

  • Yes! All of our therapists also provide individual therapy. We’ve found our clients appreciate our specialty trained therapists perspective for supporting with individual relationship issues. Whether you need support for your relationship or just want to work on yourself, we are here to help.

  • We are currently not In-Network providers. If you have a PPO plan, we can provide you with superbill to submit to your insurance provider for reimbursement.

    Some of the benefits of not using insurance include:

    -Increased confidentiality. Your information stays between you and your therapist.

    -Insurance does not cover “Couples Therapy.”

    -Insurance requires you to have a diagnosis.

    -Treatment flexibility. Your treatment is fully decided between you and your therapist, not your insurance provider.

  • Our fees are comparable to other therapists with similar training and experience. Please contact us today and our admin team will answer all of your questions.

    You're worth the investment.. Read more here.

  • Currently, our practice is only providing sessions via Telehealth.

  • Our practice is located in California. Clients must be a resident of California to receive online therapy from our CA Licensed Therapists.

  • There’s no exact timeline for healing. You and your therapist will have ongoing evaluations of the progress toward your goals and together you determine the necessary time for therapy.

  • You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

    You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

Have more questions? Ready to get started?

Get in touch.